Getting that bouquet to your other half is often not as straightforward as it sounds. Fortunately, there are things you can do to help us ensure a smoother delivery.
If you are sending to a residential address...
HDB flats: Delivering to HDB flats is usually fuss-free, as long as the address is given in full and accurate. If the recipient is not home during the chosen delivery date and time, we recommend that you allow us to leave the flowers at the doorstep so that you avoid incurring a redirection/redelivery fee.
Condominiums: Delivering to condominiums can be tricky. Please ensure that you state the condominium name clearly, and alert us to any potential issues that could arise from our delivery driver seeking to gain access into the development.
If the recipient is not home during the chosen delivery date and time, you may incur a redirection/redelivery fee if a) the guardhouse usually refuses entry to our delivery driver and refuses to receive the flowers on the resident's behalf or b) if there is no guardhouse and our delivery driver cannot even gain access into the building to leave the flowers at the doorstep.
When sending flowers to someone who lives in a condominium, it is best to ensure that your recipient will be home during your chosen delivery date and time.
Landed Properties: Delivering to landed properties is usually fuss-free. But if the recipient is not home during the chosen delivery date and time, we will try to leave the flowers at the doorstep. However, this may not always be possible (eg: if there is nowhere safe or suitable to leave the flowers).
When sending flowers to someone who lives in a landed property, it is best to ensure that your recipient will be home during your chosen delivery date and time. You can also let us know if there might be a kind neighbour who may be able to take in the flowers on the recipient's behalf.
If you are sending to an office or a place of business...
Please ensure that you state the company name clearly during checkout. If possible, please share more details about the recipient, such as his or her full name (instead of just "Tom" or "Theresa"), job title or department, under "Special Instructions".
This additional information will help our delivery driver to work with the building's security or company receptionist to locate the recipient quickly.
Most times, the flowers will be accepted by receptionist or fellow colleagues, who may then pass them to the mail room before they eventually reach the recipient. We do not take responsibility for the flowers after they have been signed off by an authorised personnel in the company. By the time the flowers reach the recipient, it may also be past the stipulated time slot. So you might need to wait for a while for the recipient to call and thank you.
If you are sending to a hospital...
Please ensure that you have the full name of the recipient, as well as the ward, room and bed number. We will not be able to call the hospital to check on these information due to standard non-disclosure protocol. We will not be able to deliver to a hospital without these additional details.
Certain hospital wards, such as the Intensive Care Unit (ICU), may also have restrictions on fresh flowers due to potential plant or pollen allergies. Please check if flowers are allowed before ordering.
If you are unsure about the details or whether or not the patient will be discharged before the flowers get delivered to them, it is best to arrange to send flowers to their home at a later date.
If you are sending to a restaurant...
You'd need to coordinate with the restaurant manager and let them know that there will be flowers arriving at the chosen date and time.
Please let us know the the restaurant manager's name, as well as the name that the table reservation is under. This is just in case the restaurant staff refuse to sign for the flowers.
We will not be able to deliver to a restaurant without these additional details.
If you are sending to a hotel...
We will need to know the name that the room reservation is under, as well as the room number. We will not be able to call the hotel to check on these information due to standard non-disclosure protocol.
If you won't know the room number until the day you are checking in, you may drop us an email at firstname.lastname@example.org or call 6447 0217 to update us.
We will not be able to deliver to a hotel without these additional details.
More information on our delivery policy here.