Frequently Asked Questions
You've been on hiatus for a while. Are you the same bunch of folks behind the original The Bloom Room?
Yes, we are! It will be still Jaclyn crafting all of the designs, with support from a small team to clean and process the flowers.
Are you open everyday?
In our current form, we are a home-based floral studio, and our opening hours varies. You can refer to our website and IG/FB bio for the most updated hours.
How do I order flowers from you?
You may browse designs from our website and check out directly. If you prefer a more customised bouquet or arrangement, please drop us an email at flowers@bloomroom.sg.
May I drop by to make a walk-in purchase?
We operate out of a home studio, and only bring in fresh flowers upon order. Unfortunately, this means that we do not have excess fresh flowers for walk-in purchases. Please put in your order online first – you can then choose to self-collect if you wish.
For faux flowers, dried and preserved flowers as well as gift options, please also put in your order online first to ensure stock availability before self-collecting.
May I make a same-day order?
Yes, you can IF we are open! The available designs are listed on From The Flower Fields collection, and the cut-off time for same-day orders is 11am. Please put in your order by then to enable us to process and craft the order in time for delivery in the afternoon timeslot of 2pm-6pm.
If it is past 11am, please WA us at +65 8771 9690 to check if we can accommodate your order.
What are your delivery dates and timeslots?
We are currently only popping up online on Mother's Day 2024 between 9 - 12 May 2024. As it is our peak period, the delivery timeslot is 9am-6pm.
How much is delivery?
More details on delivery fees, surcharges and policies here.
Why are some delivery dates blocked out?
If a delivery date is blocked out and you're not able to select it, it could be because we're closed or it could be because our delivery schedule is already full for that day. Please choose another delivery date if possible.
Or, can I arrange a courier to pick up my flowers?
Yes you can! Please message us over WA at +65 8771 9690 first to check if we can accommodate your order. If we can, we'll be happy to prep your order and hand it over to your preferred courier like Lalamove or Grabexpress. You will still need to check out via the webstore and select "Self-Collection". Then, you can update us on the courier details.
May I request for a specific time?
We will state your instructions on the Delivery Order so that our driver can take special note. But while we always try our best to accommodate such requests, I'm afraid that there's no guarantee due to unpredictable weather and traffic conditions. Sometimes, our driver may also get held up by other deliveries before yours.
However, all deliveries will definitely be completed within the timeslot selected.
If you feel that this may not work for you (eg: recipient may get off work at 5pm sharp), please let us know. In this case, we will be able to process a full refund for you or shift the delivery to another date/time.
How does your complimentary message card look like?
Our complimentary message card is a 9cm X 7cm flip card that looks like:
We will handwrite your message in this card, and would be able to fit no more than 35 words in it.
If you have a longer message, please choose an A5-size card from Paper Goods.
May I include emojis?
As all our cards are handwritten, we're unable to include emojis in your message. Thank you for your understanding.
I’ve made an order but would like to make changes to the delivery date/ delivery timeslot / delivery address. How can I do that?
Please get in touch with us at WA +65 8771 9690 or email flowers@bloomroom.sg and provide your Order Number for us to advise further.
I made an order online but did not receive an order confirmation via email.
Our order confirmation is sent automatically via email once the order has been submitted. Please first check your Spam folder. If it’s not in there, please double-check that you’ve keyed in the correct email address. If not, please WA +65 8771 9690 and we will resend the order confirmation to you.
I’d like to remain anonymous. Is that possible?
Yes, you can. Just let us know in the “Special Instructions” field upon checkout. Please also ensure that…
- You do not mistakenly state your own name under Shipping Details.
- You do not mistakenly state your own mobile number under Shipping Address.
- You have left your name in your card message.
However, please do provide us with your name and mobile number under Billing Details. This will allow us to check with you if there are issues with your order, or if delivery problems crop up.
For anonymous orders, we will also include a note with the Delivery Slip that states that this is an anonymous order and that we will not be able to reveal the sender’s identity even if the recipient calls us to check. Should the recipient check with us, we will contact you to let you know before checking the next course of action.
What are your payment methods?
When you checkout online, you can choose to make payment via PayNow or Credit Card.
More details on payment options here.
I don’t want any invoice/receipt to be sent to the recipient, but I accidentally keyed in the recipient’s details under Billing details.
Not to worry – this is a common issue! Please be reassured that no invoice/receipt will be emailed/mailed to the recipient. Only a confirmation email will be sent out to the provided email address – so it is all good as long as this email address is yours!
I made an order on behalf of my company, and require an invoice to submit a claim. Can you send it to me?
Yes, we’ll be happy to. Please email your request to flowers@bloomroom.sg with your Order Number and we will send you a PDF receipt for your claiming purposes.
I made an order and would like to request for a photo of the floral creation. Is that possible?
Yes, we’ll be happy to send you a photo! Please start a chat with us via WA at +65 8771 9690 and let us have your Order Number. We will then send a photo over for your reference.
Thank you.