Frequently Asked Questions
May I make a same-day order?
Yes, you can. The available designs are listed on From The Flower Fields collection, and the cut-off time for same-day orders is 11am. Please put in your order by then to enable us to process and craft the order in time for delivery in the afternoon timeslot of 2pm-6pm.
If it is past 11am, please WA us at +65 8022 1402 to check if we can accommodate your order before checking out.
What are your delivery dates and timeslots?
We deliver from Mondays to Saturdays, and the two timeslots available at 10am-2pm and 2pm-6pm.
Do you deliver on Sundays?
We are closed on Sundays, unfortunately. When you are at the checkout page, you will be able to select from a calendar of available delivery dates/timeslots.
How much is delivery?
We offer complimentary islandwide delivery for all order above $80.00.
For orders below $80.00, delivery fee is chargeable from $15 per address. More details on delivery fees, surcharges and policies here.
Why are some delivery dates blocked out?
If a delivery date is blocked out and you're not able to select it, it could be because we're closed or it could be because our delivery schedule is already full for that day. Please choose another delivery date if possible.
Or, can I arrange a courier to pick up my flowers?
Yes you can! Please message us over WA at +65 8022 1402 first to check if we can accommodate your order. If we can, we'll be happy to prep your order and hand it over to your preferred courier like Lalamove or Grabexpress. You will still need to check out via the webstore and select "Self-Collection". Then, you can update us on the courier details.
How does your complimentary message card look like?
Our complimentary message card is a 9cm X 7cm flip card that looks like:
We will handwrite your message in this card, and would be able to fit no more than 35 words in it.
If you have a longer message, please choose an A5-size card from Paper Goods.
May I include emojis?
As all our cards are handwritten, we're unable to include emojis in your message. Thank you for your understanding.
I’ve made an order but would like to make changes to the delivery date/ delivery timeslot / delivery address. How can I do that?
Please get in touch with us at WA +65 8022 1402 or email email@example.com and provide your Order Number for us to advise further.
What are your operating hours?
We are By Appointment Only within these hours:
Sun/Pub Holidays: Closed
May I drop by to make a walk-in purchase?
We’re an online florist, and only bring in fresh flowers upon order every morning. Unfortunately, this means that we do not have excess fresh flowers for walk-in purchases. Please put in your order online first – you can then choose to self-collect if you wish.
For faux flowers, dried and preserved flowers as well as gift options, please also put in your order online first to ensure stock availability before self-collecting.
I made an order online but did not receive an order confirmation via email.
Our order confirmation is sent automatically via email once the order has been submitted. Please first check your Spam folder. If it’s not in there, please double-check that you’ve keyed in the correct email address. If not, please Whatsapp +65 8022 1402 and we will resend the order confirmation to you.
I’d like to remain anonymous. Is that possible?
Yes, you can. Just let us know in the “Special Instructions” field upon checkout. Please also ensure that…
- You do not mistakenly state your own name under Shipping Details.
- You do not mistakenly state your own mobile number under Shipping Address.
- You have left your name in your card message.
However, please do provide us with your name and mobile number under Billing Details. This will allow us to check with you if there are issues with your order, or if delivery problems crop up.
For anonymous orders, we will also include a note with the Delivery Slip that states that this is an anonymous order and that we will not be able to reveal the sender’s identity even if the recipient calls us to check. Should the recipient check with us, we will contact you to let you know before checking the next course of action.
What are your payment methods?
When you checkout online, you can choose to make payment via PayNow or Credit Card.
More details on payment options here.
I don’t want any invoice/receipt to be sent to the recipient, but I accidentally keyed in the recipient’s details under Billing details.
Not to worry – this is a common issue! Please be reassured that no invoice/receipt will be emailed/mailed to the recipient. Only a confirmation email will be sent out to the provided email address – so it is all good as long as this email address is yours!
I made an order on behalf of my company, and require an invoice to submit a claim. Can you send it to me?
Yes, we’ll be happy to. Please email your request to firstname.lastname@example.org with your Order Number and we will send you a PDF receipt for your claiming purposes.
I want to order a sympathy stand, but am unsure what to write in the condolence message. Can you recommend something?
Sure, please take a look at some sample condolence messages here.
I made an order and would like to request for a photo of the floral creation. Is that possible?
Yes, we’ll be happy to send you a photo! Please start a chat with us via Whatsapp at +65 8022 1402 and let us have your Order Number. We will then send a photo over for your reference.