DELIVERY OF FRESH FLOWERS
For fresh floral orders, island-wide delivery to residential and office areas within Singapore is chargeable at $15.00* per bouquet/arrangement. We absorb the additional entry fees charged upon entering the Central Business District (CBD), as well as carpark fees incurred (if any).
This delivery fee will be added to your shopping cart during checkout.
For subsequent bouquet/arrangement to the same address on the same day and timeslot, the delivery fee is calculated at $7.50* each. This fee will be added to your cart upon checkout.
*To be fair to our delivery drivers, we pay them the full delivery fee. We also reimburse them for any additional ERP charges/carpark fees.
|Day of order
||Time of order*
||Possible earliest delivery time**
|Monday – Saturday
||10am – 12pm
||3pm–6pm (Same day)
|12pm – 6pm
||10am–2pm (Next working day)
||2pm–6pm (Next working day)
|Sunday & Public Holiday
||2pm–6pm (Next working day)
We do not deliver on Sundays and Public Holidays.
*These timings are meant as reference only. They are not cut-off times. Our delivery drivers may pick up batches of flowers earlier than these times to ensure timely deliveries. On busy days, you may not be able to put in a same-day order if our delivery drivers have already left for their delivery rounds.
** Same-day deliveries are possible, in accordance with the schedule above but subject to flower/material availability. There is no extra charge for same-day deliveries.
** Final delivery times are dependent on availability of flowers as well as our delivery schedule for the day.
For example, if your order requires a certain type of filler flower or foliage, we usually check with a few nurseries to locate it for you. Due to this coordination process, it means that your order may be delayed at times. We will be able to update you if that's the case.
For last-minute orders (ie orders put in the night before or on the morning of the delivery date), we will need to refer to our existing delivery schedule before advising on the final delivery time. In this case, the delivery timings on the chart may not be accurate.
Advance Notice Before Delivery
As a gift-giving company, we strive to ensure an element of surprise at the point of delivery. This means that we will never call the recipient in advance to inform them that they will be receiving flowers soon.
We will only call the recipient if we are unable to locate him/her at the delivery location. At times, this may lead to non-delivery should the recipient not be present, which may in turn lead to a redirection/redelivery fee (unless you have checked the box that allows us to leave the flowers at the doorstep).
If you prefer us to skip the surprise to ensure a smoother delivery, please indicate that you require us to notify the recipient to schedule a delivery date/time at his/her convenience.
It is the customer's responsibility to ensure that the recipient will be at the delivery address on the date and time you stated during the order confirmation.
The Bloom Room will not accept responsibility for late/non-delivery under the following conditions:
- Incorrect/incomplete delivery address given.
- No such person at delivery address.
- Recipient not present during stated delivery hours at delivery address. Eg: recipient on leave / MC when delivering to a office address and receptionist refusing to grant access into premises or sign off for him/her.
- Recipient not picking up the phone to accept the order.
- No valid contact number given.
Should our delivery driver encounter any difficulty during delivery, he or she will only wait at the delivery location for a maximum of 30 minutes before moving on to other deliveries.
For redirection and redelivery of orders, there will be a surcharge of $15.00 p/trip. This is if the delivery driver goes straight from the failed delivery attempt at the delivery location to an alternative address.
If the delivery driver is expected to return to the shop with the bouquet (+$15.00) for redelivery another day (+$15.00), kindly note that there will be a total of $30.00.
Should the order be cancelled as a result of the customer not wanting to pay the redirection/redelivery fee, no refund will be given.
"Leave At Doorstep" Option
To avoid a redirection/redelivery fee, you may check the "Leave At Doorstep" box before checkout. This gives us permission to leave the flowers at the recipient's door if we are unable to reach the recipient.
Our delivery drivers always try to put the flowers in a safe corner, away from sight and the elements. We will take a photo to prove that delivery was successfully done if this is the case. You may request for us to send the photo to you.
However, it is not always possible to do this at certain addresses (such as gated landed properties). Therefore, we do not take responsibility for lost orders or for flowers ruined by the sun or rain, even as we encourage you to check the box for this option.
Once the delivery order has been signed, we do not bear responsibility for any lost/damaged items. This include flowers and gifts that are left at the delivery location, such as office receptions, places of business, and home addresses etc.
There will be additional delivery charges for certain restricted areas, as a longer time and effort is required to gain security clearance.
|Sentosa/Marina Bay Sands
|Airport Terminals/ Cargo Complexes
|Selected university campuses
|All PSA Ports, including Singapore Cruise Centre
|All military camps
(Delivery driver’s van license plate number has to be submitted by customer to Jurong Island security office for clearance beforehand).
It takes two hands to clap. For a smoother delivery, please read our delivery tips here.